Common questions
Straight forward answers
We believe in being straightforward, transparent and direct. It works for everyone and saves us all money and time. So here are some straight-talking answers to common questions we’re asked...
How do I know my money is safe?
We follow best practice and compliance guidelines. All money is held in segregated client accounts and we only work off cleared funds, protecting ourselves and all our clients. Currency Online delivers more than 25,000 transactions for clients worldwide and moves over USD $550 million annually. Currency Online is part of the HiFX group of companies, a global group executing foreign exchange transactions in excess of USD $65 billion and with operations in the UK, North America, Europe, New Zealand and Australia. In business since 1986, our experience and security can offer you a high degree of confidence.
Can I transfer online?
Yes – that’s one of the things that make this website so unique. From Sunday 19:30 GMT continuously until Friday 21:00 GMT, you can transfer currency online at your own convenience, 24 hours a day. Our transfer platform offers a variety of tools, such as offering live foreign exchange rates and pricing for a number of different currencies; the ability to access a current rate and lock in that rate today for immediate or future delivery; access to your currency account to make payments, manage beneficiaries and review your full account history.
How long have you been in this business?
We began trading in 1986. In April 1997 we began to offer deliverable online transfers. We were one of the first in the world to do so.
What level of service can I expect?
Our great value ‘Do your own Transfers’ model doesn’t compromise on service. Our investment in technology and the backing of our 24 hour toll free helpdesk allows us to stay in touch with your requirements.
What if I'm new to the world of Foreign Exchange?
No problem, one of our experienced Customer Relationship Managers will walk you through the process. We make it simple, and can provide online training for the website via an online meeting.
Why use you rather than my bank?
Easy. Because foreign currency is all we do and we will save you money. We specialize in and have put the systems in place to provide the best foreign exchange service. You have access to our online transfer platform 24 hours daily.
How much money can I save?
Since 1986, our main philosophy has been to bring competitive wholesale rates to the retail market. Depending on the size and frequencies of your foreign exchange transactions, we will always endeavour to offer you the best deal, meaning that you get more for each and every transaction.
The best way to find out is to sign up for a free Customer Account and compare our rates with your bank or other provider. You can also view the current market rates by using the action panel on the right.
How can you offer better rates?
Investment in technology has brought down our operating costs and streamlined all of our processes. Having better back end systems and relationships with international counter parties means we can bring highly competitive currency exchange rates to our clients.
What are your fees?
We don’t charge commissions. The price you are shown is the price you pay subject only to Telegraphic Transfer fees for payments to beneficiary accounts. See them here >





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