FAQ's

Why Currency Online?

We offer you the best deal because we are the online self service currency transfer specialists. We like to think we make moving money easy, however if you have questions we hope to answer them below.

Signing up is easy and will take no more than 5 minutes. Sign up here for a Personal Account or a Business Account.

In some cases, for your security, once you have signed up, we may need some documents from you to prove your identity and/or address. We can accept a clear photographic image or scan of a document in any of the following file types: JPG,PDF,TIF,GIF,PNG.

You can upload documents within "My Account" or email info@currencyonline.com

Yes , Currency Online give you the ability to complete transfers via its online platform 24 hours a day - 7 days a week. If you don't like the current rate or would like us to watch the market for you then you can also create/amend/cancel market orders online. If the market reaches the agreed rate you have automatically entered into a binding contract. Market Orders are always live until cancelled by you.

Easy. Because foreign currency is all we do and we will save you money. We specialize in and have put the systems in place to provide the best foreign exchange service. You have access to our online transfer platform 24 hours daily.

Investment in technology has brought down our operating costs and streamlined all of our processes. Having better back end systems and relationships with international counter parties means we can bring highly competitive currency exchange rates to our clients.

We understand that the safety of your funds is of the utmost importance to you and it is for us also, we lead the market in terms of how we treat client funds. All client money is held in security trust accounts that are segregated from our own operational accounts. There is an independent trustee in place and clients hold a registered charge over their funds. For more detailed information please refer to our Product Disclosure Statement (PDS). Currency Online completes more than 25,000 transactions for clients worldwide and moves over USD $550 million annually. Currency Online is a division of HiFX Ltd. The HiFX group, with offices in NZ, Australia, UK and Europe, executes foreign exchange transactions in excess of USD $65 billion p.a. The Currency Online brand has been servicing its clients' needs since 1986, our experience and security can offer you a high degree of confidence.

HiFX Ltd holds both a Futures Dealers licence and an Australian Financial Services Licence (AFSL) No 240914 and is regulated by the Australian Investments and Securities Commission (ASIC). Australia sets some of the highest regulatory standards of any country around the globe so this will give all our clients additional peace of mind when transacting with Currency Online.

Currency Online Ltd began trading in 1986. In April 1997 we began to offer deliverable online transfers. We were one of the first in the world to do so. In 2008 HiFX Ltd became the parent company of Currency Online Ltd

The amount you can transfer is unlimited. You can transfer $50 - $1,000,000 (or currency equivalent) online. Larger transfers can be made via phone with one of our dealers.

Our exchange rates are linked to the live foreign exchange markets. When the markets are open, the exchange rate you are offered will often fluctuate right up until the moment you confirm your transaction. Your exchange rate is only fixed once you've confirmed your transaction.

When the markets are closed (for example, the weekend), the exchange rate you are offered won't fluctuate - it will have been determined when the markets last closed.

This depends on a number of factors:

  • The amount of the Sold Currency and Bought Currency.
  • The exchange rates on offer in the foreign exchange market place for the currencies involved.
  • The date you wish to deliver your Sold Currency and receive your Bought Currency (up to 24 months in the future).

You can complete both Spot (buy now, pay now) and Forward (buy now, pay later) transactions online. + market orders. The minimum Forward transaction online is NZD1000 (or currency equivalent). You can fix the rate up to 90 days into the future. For Forward transactions over $10,000 where you want to fix the exchange rate for up to 12 months please call our Customer Services Team on +64 9 306 3809. They will discuss your requirements and explain the best options depending on your individual circumstances.

We don't charge commissions. The price you are shown is the price you pay subject only to Telegraphic Transfer fees for payments to beneficiary accounts. See them here

Whilst we always send the exact amount of money you specify in the transaction, the bank receiving your funds, or an intermediary bank, may deduct fees when crediting the payment. Unfortunately we have no control over these charges and therefore we won't reimburse you, should you be charged.

For a full Schedule of fees charged by Currency Online click here

Transferring money with us is so simple you shouldn't have to but we are here if you need us

We hope that using our system for transferring money is as simple as it could be. We do however appreciate that you may want to talk to another human being, that's fine. We provide a TOLL FREE helpdesk number to talk you through setting up an account or making your first transfer if required.

We're here to help you and you can rely on Currency Online to answer any questions that you might have. Please get in touch should the above FAQ's not answer your question. We may even add your question to these FAQ's to help other customers too.

You provide us with the bank account details via 'Recipients' which can be done before or during your transfer.

If you need to change your recipient details after you have assigned them to your payment, please contact us immediately on: +64 (0) 9 306 3809.

  • Simply log in to your account to make a transfer or get a quote.
  • Confirm the currencies you would like to exchange
  • Enter the amount you want to transact
  • Tell us where we need to send the purchased currency
  • pay via WIRE transfer only
  • Agree the exchange rate and total cost
  • What happens next?

    We will keep you informed and send you an email when we receive your funds and also an email when your payment is released by us. Please allow 1-4 working days for the beneficiary bank to credit the funds to the recipient account.

    The majority of our transfers are completed on the value date of the contract. We will confirm a payment date to you within your transaction flow and this will be the earliest date we can make your payment providing we have received your funds.

    We will automatically notify you via email/SMS. You should always allow 1 to 4 working days for the payment to arrive with the recipient.

    All transactions can be settled by bank transfer. No cash or cheques are accepted.

    We work with some of the largest banks and financial institutions in the world to ensure we can deliver your payments quickly and securely.

    Most of our bank accounts are based in New Zealand. We also have domestic accounts in the UK, Europe and Australia. The relevant details will be provided once you have confirmed your transaction.

    HiFX must receive the full amount as cleared funds by the agreed payment date to enable us to send your payment on time.

    Business customers must pay by bank transfer.

    If the payment has not arrived with the recipient after 4 working days of you receiving the payment confirmation, please contact us on 0800 394 439 or +61 9 306 3700 and we will investigate.

    Yes, but due to the high levels of security we have in place to protect our customers, we are unable to automatically verify overseas addresses and identities. We will need scanned copies of your 'Proof of Address' and 'Proof of Identity' to do so.

    Do it online and save... Register now!