Currency Online Limited is committed to the delivery of excellence through its high customer service standards. Whether a Client is providing feedback, paying a compliment or making a complaint, a Client's input is important. Should a Client be dissatisfied with the service provided the following steps should be followed, as part of our Internal Dispute Resolution procedures.
In the unlikely event that the Client is unhappy with our initial response, the Client is entitled to proceed to Step 2.
If after providing Currency Online Limited with the opportunity to resolve the complaint the Client is not happy with the final outcome, the Client can take the matter to arbitration or to court. It is important for the Client to note that if the Client goes to court and loses, they will be unable to have the matter looked at by a complaints scheme.